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9.11. Printing from Adobe Acrobat to the Attach Plus print drivers does not work

Summary

If the user opens a PDF in Adobe Acroabt, then prints to one of the Attach Plus print drivers, Acrobat and Attach Plus lock up or results in problems.

Background

Printing a PDF to a PDF print driver has never worked well (this is not specific to the Attach Plus print drivers - this sort of arrangement never works quite right, regardless of the PDF print driver you use). As such, this is something that Attach Plus was never designed for.  It's been our experience that it still works a great deal of the time, but because there can always be issues with embedded fonts that are out of our control, we can't guarantee that you can print a PDF to the PDF print driver.  These printers are designed to convert from other file types *to* PDF. 

Resolution

To email the file, it is easier, faster, and fewer mouse clicks to use the ‘Mail’ button (envelope icon) to attach the PDF to an email. Use one of the other mechanisms (Send To integration, clicking the paperclip icon or 'Attach' button in the upper right hand corner of the Attach Plus dialog) for adding the PDF to Attach Plus.

You can also use one of the other mechanisms (Send To integration, clicking the paperclip icon or 'Attach' button in the upper right hand corner of the Attach Plus dialog) for adding the PDF to Attach Plus.