9.20. I have a 64 bit version of Outlook. What should I do?
Attach Plus is not working with a 64-bit version of Microsoft Outlook
One of the first things to check is what bit version your copy of Outlook is. Attach Plus only integrates with a 32 bit version of Outlook not the 64 bit version.
Tip: To check your version of Outlook, launch the task manager and locate Outlook. If there is *32 next to it then you are running a 32 bit version of the software on a 64 bit version of Windows.
If you currently have the 64 bit version of the software installed, the resolution to problem is simple. You will need to remove the 64 bit copy of Microsoft Outlook and re-install the 32 bit.
NOTE: Your Microsoft Office installer disc comes with both versions.
This can be done by completely removing the 64 bit version of Office from the options on the installer. Once removed, Windows should be restarted, the disc placed back in the drive and when prompted select the 32 bit version of Office to install.
When the 32 bit version of Outlook has been installed, it is possible to configure Attach Plus to integrate with it.