9.28. Attach Plus crashes when Shoretel Outlook plugin is installed
With the Shoretel Outlook plugin installed, the user receives this error message when attempting to attach a file to an email using Outlook:
The Application Event log will report an issue with ABSTVM32.DLL:
In previous encounters, this error has been very intermittent.Â The error message may also reference an Internet Explorer addin (ABSTVM32.DLL), but the issue resides in Outlook.
There is a known issue with using ShoreTel and their Outlook integration (MAPI).Â This error manifests itself when Attach Plus attempts to interact with Outlook.
Uninstall or disable the Shoretel Outlook plugin.