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9.7. Unable to delete mail key for 'AttachPlus' Error

Symptom

Upon installing and configuring Attach Plus, user receives message:

 

Resolution

This indicates that the user does not have Windows permissions to make the required changes to the registry.  To force the changes:

1. Close Attach Plus
2. Navigate to C:\Program Files\AttachPlus (or C:\Program Files (x86)\AttachPlus)
3. Right-click on AttachPlus.exe > Run as Administrator
4. Allow Attach Plus to load
5. Right click on the Attach Plus > Settings
6. Make the desired changes (e.g., set e-mail application, enable File > Send To integration)
7. Click OK
8. Close Attach Plus (This step is important!!)
9. Re-launch Attach Plus normally (do NOT run as administrator this time)

Knowledge Tags

mail key  /  access is denied  /