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9.31. Unable to send files to target - Bad user password

Symptoms

When the user attempts to password protect a file, they receive an error dialog stating "Unable to send files to target.   Unable to mark and encrypt pages from PDF file - error:   Bad user password."

Background

If a file is encrypted or password protected, Attach Plus will not be able to apply a password during the attaching process.

Resolution

Attach and apply a password to a non-encrypted copy of the file.