HomeGuides :: Attach PlusTroubleshooting Tips and TricksUnable to install and configure the 'AttachPlus - email PDF' print driver - install.exe failed

9.12. Unable to install and configure the 'AttachPlus - email PDF' print driver - install.exe failed

Symptoms

On a Windows Vista or 7 workstation, the user receives the following error dialog during installation:

Unable to install and configure the 'AttachPlus - email PDF' print driver - install.exe failed

When the user runs the installer, they do *not* see the Windows UAC elevation prompt:

Background

UAC elevation is required to properly install Attach Plus.  If UAC has been disabled, and the UAC elevation dialog does not appear during installation, Attach Plus will not work properly.

Resolution

Fix the UAC configuration on the workstation, then re-install Attach Plus

(Please note that we can not provide IT level support on how to adjust UAC configuration on your workstation.  You should contact an IT administrator for help with managing your workstation's configuration.)

 

 

Alternate Symptoms

On a Windows 2008 R2 Terminal Server, the user receives the following error dialog during installation:

Unable to install and configure the 'AttachPlus - email PDF' print driver - install.exe failed

As in the above example, they do *not* see the Windows UAC elevation prompt.

Alternate Resolution

Fix the UAC configuration on the workstation, then re-install Attach Plus

(Please note that we can not provide IT level support on how to adjust UAC configuration on your workstation.  You should contact an IT administrator for help with managing your workstation's configuration.)

After the installation, run the following command:

"C:\Program Files (x86)\AttachPlus\attachplus.exe /printer_install"

This should give the user the UAC prompt requesting permission to install.

 

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